No complaints on the purchasing or delivery side of my purchase, but the gun itself is a different story. I'm not sure if my issues are a special case or not because I couldn't find many other reviews online for this specific gun, so I don't think the youth model with the 21" barrel is very popular. If you don't want to read my whole review, to sum it up, this gun's ejector seems to be poorly designed and it patterns very poorly (point of impact at about 20 yards is about 10 inches left from point of aim). I shot a few rounds of skeet with this gun after receiving it and had no major issues with cycling or jamming. However, the first time I shot high brass waterfowl loads (Winchester drylok), every shell was being retained in the chamber and I needed to manually pry them out. I then noticed the brass was splitting or bulging on the side of the shell towards the extractor. The extractor was slipping off the shell and leaving the fired shells in the chamber. When I got home, I found that this was happening even with unfired shells and that unfired shells were abnormally tight fitting into the chamber. The chamber was fairly rough, which was due to the metal itself, not debris from lack of cleaning. Even after polishing the chamber, the extractor was slipping off of the brass. This happened just as the shell contacted the ejector. The ejector on this gun is not the same design as the standard 12 gauge pardner pump, which is seemingly identical to a Remington 870. The ejector on this gun, in my opinion, has a poor design, and was the cause of my issue. The shell was not aligned properly on the ejector as it slid back out of the chamber, so the extractor lost tension against the shell and the shell would either remain halfway in the chamber after the extractor slipped off the lip of the brass or the shell would fall to the bottom of the loading port and fail to be ejected. I sent the gun in for repair (Remington at the time), who decided to replace the gun. I haven't had that issue with the new gun, but I also haven't fired it yet. I still needed to polish the chamber because shells would not slide in freely. I own an old 870 Wingmaster, which has a smooth, nicely polished chamber and shells fall in easily. I also found out that this gun (at least for me) patterns very poorly. The density of the pellets is fine, but the point of impact is about 10 inches left from the point of aim. I initially shimmed the stock over a bit to the right to align my eye down the rib (I'm a right handed shooter), but after patterning, I realized the gun still shot at least 6 inches left at about 20 yards. I shimmed the stock as far as I possibly could and also added spacers under the recoil pad to lengthen the stock and get my eye as far over as possible. Even with my eye now aligning to the right side of the rib (I actually look across the rib when I shoulder the gun and see the right side of the barrel), the point of impact is still slightly left. This issue was consistent with both the first and replacement guns. I'm not sure how this is even possible, but apparently the rib is either placed poorly or the barrels are not straight. It's hard to believe that a gun can pattern that far off, especially being consistent with two different guns. So, for the price, and depending on what you want to do with it, I suppose this gun is OK. However, as I've experienced before, cheap guns tend not to perform well and quality control is lacking. Unfortunately, this seems to be common now, which is why I opted to buy an old Remington Wingmaster rather than a new one because there are numerous poor reviews on newer Wingmasters, which are far more expensive than this Pardner pump. Bottom line, try to buy quality guns if you want them to perform and realize you are likely taking a chance with cheaper ones.