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Ive wanted a Beretta 92FS for a very long time so once i put my order in i was very exited. Upon inspection at my FFL it looked beautiful did my normal inspection of finish, function, bore seemed all top notch. I had 2 other firearms to inspect so i moved to them and put the Beretta aside. Once i got home i prepared to clean the factory mess of grease/oil/test rounds. I noticed i missed something on my Beretta to my dismay the crown was just slightly off center. Nothing you could notice at a glace but it was off by about 0.7mm(guess).
Called Beretta immediately i talked to Michael if i remember right sent in pictures of the crown. They agreed it was off and sent me a label because they have to head space the new barrel. I myself have never heard of a hand gun needing head space but whatever i want my 24hour old gun fixed. During my talk with Micheal i asked if my barrel would be replaced with the correct Italian version. As there is a CLEAR difference from the American and Italian barrels IE the chrome crown and proof marking on the Italian barrel. Well i got mono tone who cares about your gun answer \"it will be replaced with what ever is on hand\". You can tell they are burnt out on there job not even a sorry for whats wrong.
Could of all this of been skipped if i had noticed this problem before i did my background check? Of course.... did i call buds after i got done with Beretta yes as i purchased there lifetime warranty for my new Beretta. Told them the problem knowing there was not much they could do. But they did offer to call Beretta on my behalf but i declined. as i didn\'t know if it was going to be replaced with a USA or Italy barrel. well at the time of typing this i had just talked with Beretta and it a DA#^ USA barrel. I asked if i could at least get a free mag as my dream handgun was now no longer a true Italian 92FS. Like i had payed for NOPE we can only do whats in our terms of service.
110% poor customer service never seemed to care about my problem. Can never do anything other then the bare minimum. Buds at least wanted to try and help even tho it really wasn\'t there problem. At this point i don\'t even know if id buy another Beretta as to just avoid EVER having to use there support again...

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