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I did not look real closely at the .22. It was in its case, extra barrel, 2 mags, cleaning kit, etc, all in a locking case. Went to grab the new guns to clean them before heading to the range and discovered that there was a magazine lock preventing my access. I looked through everything in the box and guess what, no key! I called Buds and was told that it was shipped from Phoenix Arms and that I would have to call them to get a key. I called them and their answering maching said that they were closed and on vacation for a week and to call back next week. Whatever, I took the other two out to the range and waited. The following week, I got the same message for 3 days. Then there was a new message saying that "all representatives were busy helping others" please leave a message. I did. Guess what? They still havent called me back. I went online and found their email address for customer service, sent 5 emails. Still no response. Rather than have a $200 paperweight, I took it to a local locksmith. Said they could not open the lock but could drill it out. I paid $25 to have the lock drilled out so I can use the pistol and I still haven't had a response from Phoenix. So as far as their customer service goes, I give them a big fat 0.
Now that the lock has been removed and I can actually use the gun, I will say that in many ways you get what you pay for... It is difficult to breakdown and put back together. Operation is complicated. You have to put the magazine safety on then push the release button to get an empty mag out. Then push the button again to insert a new one. then remove the magazine safety to chamber a round (the action is very tight and hard to rack). Then don't forget to take the hammer safety off....
I bought a bucket of 5,000 rounds to blast through this thing and before we hit the range I warned my wife that she should be prepared for lots of mis-fires and jams. I was shocked. I went through the above process and pulled the trigger and first round fired no problem, next round chambered no problem. So I rapid fired the remaining 9 rounds and swapped mags and rapid fired the next 10, no jams, no misfires, no problems. I handed the gun over to the wife, walked her through the complex operation of this gun and let her shoot to her hearts content (she only shot about 500 rounds she got tired of reloading the magazines. no misfires).
If you are looking for a cheap, complex but reliable .22, this may be the way to go (just make sure you have the key before you accept transfer).