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Purchased this 590A1 on Dec. 31st came in on Jan 10th went to FFl to pickup. I inspected it performed a basic function check.It seemed OK. I brought it home and put it in the safe. Took it out today to check it out. I loaded the tube with 8 rounds of Winchester PDX1 shells. I cycled the action to chamber a shell . No problem shell came out the tube onto the elevator then right in the chamber. Cycled again to elect and load another shell an the shell from the chamber did NOT eject. The bolt came back and shell did not eject. another shell came out the tube onto the elevator just like it was supposed to but with the shell stuck on the bolt it had nowhere to go. So I work the shell on the elevator back in the tube and cycled to try to get the shell to extract and same thing ( and I did not show it any love when I cycled it) . So I worked the shell on the elevator back in the tube and brought the fore end forward so I could unload the tube manually. After unloading the tube I cycled the action pretty hard(way harder than should be necessary to eject a shell) It took three times before the shell would eject. The lip of the shell is dented where I believe the extractor is hitting it. I tried again leaving that shell out entirely and same exact thing. I tried with some bird shot and same thing. It is damaging the shells where the extractor is hitting them. I tried four different times with good shells and same thing. This is NEW and NEVER shot. Now I am STUCK with a non-working shotgun.I will have to call Mossberg tomorrow and probably get the runaround . They will probably want to "FIX" this one. I would rather exchange it for a NEW one. But any way I will still have to ship it back and wait for god knows how long for something that should be working NEW OUT THE BOX..