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First of all, I am a big fan of Remington guns. I have not had any problems until now, but these are major problems that paying customers need to know about. I purchased my new Remington Versa Max 28‚%uFFFD%uFFFD‚%uFFFD%uFFFD barrel in MODB. I thought this would be a great shotgun after reading all of the reviews. I will tell you my pros and cons with this gun and then a short story on how the Versa Max failed after 1 box of rounds through it and the customer service that I got.
Pros in a nut shell: Great feel, rubber grips, TriNyte finished barrel and nickel/Teflon plated internal components for extreme corrosion resistance, Hi-Viz end sights, comes with nice case, supposed to shoot any load without fail, mostly good reviews
Cons in a nut shell: It is heavy, the back end of the fore-end moves up and down even with the magazine cap fully tightened down, the bolt handle literally fell off into my hand after shooting less than 1 box of shells, the extractor sheared off causing this gun to become a single shot shotgun after 1 box of rounds
Here is my story. I purchased this gun on a Friday. That night I took it apart, cleaned it, and assembled it. When the barrel is removed, there is no play in the fore-end. (PROBPLEM #1) When the barrel is installed, the back part of the fore-end moves up and down even with the magazine cap fully tightened down. I went duck hunting the next morning. (PROBPLEM #2) During the hunt the bolt handle fell off into my hand. I was in waist high water and this piece could have easily been dropped into the water and lost. For those who have not taken one of these guns apart yet, the bolt handle comes off and it installs with some force by pulling or pushing. There is a notch in the handle that locks it into the bolt assembly that keeps it installed. This piece was fully inserted when I started the hunt. To make sure that I did not lose bolt handle, I kept it in the boat and grabbed it if I needed to use it. (PROBPLEM #3) Shortly into the hunt, this Brand New Remington Versa Max Jammed Every Single Round! At this point I only shot 1 single box of Remington Hyper Sonic 12Ga 3‚%uFFFD%uFFFD #2 shot rounds through this brand new shotgun. The extractor sheared off and was completely flush with the bolt head. I am in the middle of my first hunt with this shotgun and the fore end is loose, the bolt handle is in the boat, and my Versa Max shotgun is now a single shot shotgun. I am furious with Remington and the Versa Max.
That Monday morning, I called Remington and told them what had happened. All they said is ‚%uFFFD%uFFFDOK‚%uFFFD%uFFFD and to send it back to the factory via UPS standard ground. The instructions Remington sent me to return the Versa Max said that ‚%uFFFD%uFFFDour returns process will take approximately 2-3 weeks to complete and a confirmation email will be sent once we have shipped your firearm.‚%uFFFD%uFFFD I can‚%uFFFD%uFFFDt wait 2-3 weeks! I talked with Remington because I already have a hunting trip planned before 2 weeks and that I need this shotgun to be sent overnight both ways because I already have money invested into this hunting trip. Remington told me that I could pay to overnight the gun, but Remington does not reimburse hunting trips and will not pay to have the gun sent overnight. This is Remington‚%uFFFD%uFFFDs fault and they should pay to fix it and to get this expedited.
I am highly disappointed in Remington‚%uFFFD%uFFFDs customer service and the Versa Max. My hunting partner that was with me is about to buy a new 3 ¬Ĺ ‚%uFFFD%uFFFD shotgun and was leaning toward the Versa Max, but after seeing what happened with mine h e said that there is no was that he would buy one now.
I am still contemplating if I should sell or trade the Versa Max after I get it back from Remington. It looks like I have 2-3 weeks to think it over.