%s Reviews

I bought the PT140G2 and after getting it home I found that the mags rattled because they just did not seat solidly. A little research revealed that others too had complained of this problem but found that it still functioned just fine loose or not. Some had called Taurus and complained but did not get a remedy for the problem. I finally got out to the range and after the third shot the pistol refused to fire. Switching and reloading the mags did not correct the problem. I found that service issues cannot be reported by email but must be done on the phone. After a couple attempts to get through to customer support I gave up. An hours wait on the phone had me so exasperated that I gave up. I was thinking that Taurus\' \"lifetime\" warranty must mean that it takes a lifetime to get them to answer the phone. I waited a couple months and tried again, determined to wait them out. This time I was only on hold for about 30 minutes and I was able to speak to a very pleasant young lady who was very helpful and emailed me a shipping label. I sent it in the next day via Fedex and was told by Taurus to expect a turnaround time of about six weeks. It was returned to me in less than five weeks and I am pleased to say that their repairs (including the firing pin and barrel) seem to have done the trick. It seems to function just fine and is now what I expected to begin with, a low priced firearm that isn\'t the best pistol available but functions well. Of course, after the initial failure I am at this point hesitant to carry it and will have to put a lot more rounds through it in order to have confidence in it. I was disappointed in customer service but they did take care of business after I got a hold of them. I know I should have persisted on the first attempt and it would have been fixed sooner but I do feel that customer service needs to be better staffed so that no one has to wait so long on the phone. I also have the 9mm version and it has functioned flawlessly. Though I have some disappointment with this firearm I will give it 4 stars because after repair it functions well and is a great bargain for the price.

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