Community Q&A is for general product questions. If you have a question or concern about your order, you would want to try the blue chat button on the bottom right of screen to chat to a rep. Or their phone number is 1-859-368-0371, then follow the options for order questions, 9am-7pm EST Mon-Fri.

Hi Adam and welcome. Contact 1-859-368-0371 9am-7pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 7pm Mon - Sat and closed Sunday. Cheers and stay safe!

Hi Adam, try the blue chat button on the bottom right of screen. I have had good luck using this.
Buds Customer Service number is 1-859-368-0371 9am-9pm EST Mon-Fri.