Tristar Arms Trinity O/U Walnut 28" 12 Gauge Shotgun - 2 Rounds | 28" Barrel | 3" Chamber | Turkish Walnut Stock | Wood | Stainless/Silver

Beautiful shotgun fit and finish. Hope to get out soon to shoot it. So far great purchase option and lifetime warranty too.

New unfired since receipt on April 29. Upper firing pin snapped using dummy shells. Trigger pull force normal 6 lbs on one pull….insanely high 14 lbs on the other. Contacting Tristar I learned the on-line registration was not working….the rep did it for me. It was decided to replace firing pin and selector block. Neither part was correct for Trinity gun upon receipt. Second shipment was arbitrarily altered by fulfillment rep who decided the selector block was unnecessary….although shipment paperwork showed both parts. Second shipment of selector block was again not correct part. The third shipment was to have occurred after I and the Tristar gunsmith compared measurements to learn the parts bin is mismatched. After a week wait I called to learn the same fulfillment rep arbitrarily decided to ignore the warranty part shipment….no return contact to me. This resulted in my contacting upper management and I now have the correct selector block and can after 1.5 month ownership fire the gun for first time. Bottom line, Tristar arms might well be a good buy and good reliability, but the USA headquarters customer service is in need of major improvement.