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Please call customer service. We are customers just like you. You can reach them at 859-368-0419

Hi James and welcome. Since the members here are customers as well, Buds Customer Service can answer this for you at 1-859-368-0371 9am-7pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 7pm Mon-Fri. Cheers and stay safe!