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Try giving Buds Customer service a call at 1-859-368-0371 9am-8pm EST Mon-Fri for help checking out.

Hi Nicholas and welcome. Buds Customer Service should be able to assist you at 1-859-368-0371 9am-7pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 7pm Mon - Sat and closed Sunday. Cheers and stay safe!

you would need to Contact Buds customer service (859) 368-0371 available 9AM to 9PM CST Monday through Friday or use the blue chat now button and they will help you . We are not buds employees we are volunteers that answer questions