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Unfortunately they do not. There is the Norton guarantee but you would have to have filed a claim with them within 30 days of the purchase.
Norton will refund within 30 days but unfortunately not longer. Your credit card might (if you used one) as they have benefits a lot of people don't know about (I just recently learned).
No, but Norton's does if within 30 days. I have done it, more than once. When the claim is approved Norton cuts you a check and mails it to you.