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Hi Finian, I have not been able to find any reference to this on Buds website either. I would ask Buds directly at via LiveChat (available from 9AM to 9PM 7 days a week), the "Blue Chat Now" bottom at the bottom right of the page or phoning at (859) 368-0371 (available 9AM to 9PM EST Monday through Friday).

I would call customer service (859) 368-0371 9am-9pm mon-fri or use the blue Chat Now button and ask we are not buds employees we are volunteers that answer questions

Hi Finian, I would ask Buds directly at via LiveChat (available from 9AM to 9PM 7 days a week), the "Blue Chat Now" bottom at the bottom right of the page or phoning at (859) 368-0371 (available 9AM to 9PM EST Monday through Friday).

Please click the green box stating it as the best answer. We are rated on our answers and are just volunteers, not Buds employees. You can choose more then one Thank you!

I would call customer service (859) 368-0371 9am-9pm mon-fri or use the blue Chat Now button and ask we are not buds employees we are volunteers that answer questions