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Hi Albert, you did not specify a specific brand, but most 50rd boxes comes in trays. Stay safe & have a great day!

Hi Lonnie and welcome. Sorry you had an issue. Just contact Buds Customer Service for a return processing and refund at 1-859-368-0371 9am-7pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 7pm Mon-Fri. Cheers and stay safe!

Should be in a tray within a box.