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Hi Rottanak and welcome. It is factory brand new. This model comes in a Glock branded hard case with owner's manual, warranty registration card, (3) 15rd Magazines, four interchangeable palm swell inserts for optimal hand-fit, cable lock, bore brush, orange plastic chamber blocker and Glock Sticker / Decal. Cheers, stay safe and enjoy!

Good morning to you!! This is a new in the box firearm. Used firearms state used in the description and are found in the used section. This Glock 20 Gen 4 comes with 3-15 round magazines, 4 palm swells to customize the grip to fit perfectly in your hand, a hard case branded by Glock, a chamber flag, lock, bore brush, warranty card, manual, sticker. Have a good day.