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I did not think they dropped out. I suggest you customer service (859) 368-0371 9am-9pm mon-fri or use the blue Chat Now button and ask we are not buds employees we are volunteers that answer questions

This has happened to me when Buds was having site issues and when "Live reconnect kept dropping site connections and also when they had their recent power related issues. I just added the items back Angel. I don't think it has anything to do with your side of things.