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Joseph please contact Buds Customer Service to check the actual order status at LiveChat (available from 9AM to 9PM 7 days a week), the "Blue Chat Now" bottom at the bottom right of the pageor phoning at (859) 368-0371 (available 9AM to 9PM EST Monday through Friday).

Hi Joseph, Please use the chat now feature asap to look into this.

Contact Buds customer service (859) 368-0371 9am-9pm mon-fri or use the blue Chat Now button and let them know what you did they will help you we are not buds employees we are volunteers that answer questions