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Hi Alyssa, It "Live chat" show up until 9 am. PST on the bottom right corner of the screen. When you speak with them I'd cancel the order, Purchase gift cards and then make a Buds account under your Brothers name to make the purchase. Hope this helps. Please click the green box stating it as the best answer. We are rated on our answers and are just volunteers, not Buds employees. You can choose more then one Thank you!

it should be on the lower right of your screen from 9am-9 pm mon -sat

Alyssa, the "Live chat" button shows up from 9 am. to 9 pm EST on the bottom right corner of the screen. A call may be better at (859) 368-0371. When you speak with them I'd cancel the order, purchase gift cards and then make a Buds account under your Brother's name to make the purchase. This will allow him to pickup the firearm to be registered in his name. Please click the green box stating it as the best answer. We are rated on our answers and are just volunteers, not Buds employees. You can choose more then one Thank you!