Just received a supposedly new Browning 9mm Hi-Power 13 round magazine. Mag came in a Browning package, somewhat banged-up as it appears to have been around, but the magazine definitely is marred in a few places with minor scratches on finish. My 35 year old magazine is in better shape and never have purchased a new magazine in such condition and wonder if anybody else purchased the magazine and whether it looks used or new. I'm thinking of asking for a replacement.

Question

Just received a supposedly new Browning 9mm Hi-Power 13 round magazine.  Mag came in a Browning package, somewhat banged-up as it appears to have been around, but the magazine definitely is marred in a few places with minor scratches on finish.  My 35 year old magazine is in better shape and never have purchased a new magazine in such condition and wonder if anybody else purchased the magazine and whether it looks used or new.  I'm thinking of asking for a replacement.

Steve P. · Answer

Wow George, I would definitively ask Buds for a new one. It should be Factory New. Buds customer service (859) 368-0371 9am-9pm mon-fri

James G. · Answer

George, I would first take pictures of the package and magazine just in case they need proof and then contact Buds and let them know the condition of both. They can either replace or refund your money (They can do an insurance claim themselves if necessary) at LiveChat (available from 9AM to 9PM 7 days a week), the "Blue Chat Button" at the bottom right of the page, or phoning at (859) 368-0371 (available 9AM to 9PM EST Monday through Friday).

Randy I. · Answer

Contact  customer service (859) 368-0371 available 9AM to 9PM CST Monday through Friday or use the blue chat now button . we are not buds employees we are volunteers that answer questions

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