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You will need to contact Cricket at 1-800-742-0455

Taylor, I would contact both Crickett and Buds at 1-800-742-0455 and 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon-Sat and 11am - 7pm Sun (7 days a week).