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John, this is probably a website issue. Buds Customer Service will be able to assist you when they are available at 11am today at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon-Sat and 11am - 7pm Sun (7 days a week).

You will need to Contact customer service (859) 368-0371 available 9AM to 9PM CST Monday through Friday or use the blue chat now button and they will help you We are not buds employees we are volunteers that answer questions