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Francis, please contact Buds Customer Service for assistance at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm 7 days a week.

Please contact customer service (859) 368-0371 available 9AM to 9PM CST Monday through Friday or use the blue chat now button . we are not buds employees we are volunteers that answer questions