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Please contact customer service (859) 368-0371 9am-9pm mon-fri or use the blue Chat Now button and they will help you we are not buds employees we are volunteers that answer questions

Anthony, Buds Customer Service can assist you at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon-Sat and 11am - 7pm Sun (7 days a week).