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It is a solid extractor (not spring loaded) and it can be bent or broken by dropping a round in the chamber and letting the slide close on it. It is meant to feed from the magazine only. If there is no damage to the extractor then check to see if it is properly adjusted. Take the slide off and push a cartridge up under the extractor and shake the slide a bit. If it falls out it needs to be adjusted which entails removing the extractor and bending it. Here's a video on it. https://www.youtube.com/watch?v=UOSmJd7HaDY