Has anyone else had a Taurus TH9 blow up in your hand the first time you use it? I have been trying to contact Buds for a refund or replacement but they won't answer any of my emails.

Question

Has anyone else had a Taurus TH9 blow up in your hand the first time you use it?  I have been trying to contact Buds for a refund or replacement but they won't answer any of my emails.

James G. · Answer

Randy, I have 2 and have not. I probably have 6 or 700 rounds combined through both and so far so good. Sorry you have a failure and hope you were not hurt. Try contacting Buds Customer at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon-Sat and 11am - 7pm Sun (7 days a week).  ----  Taurus Customer Service is at (800) 327-3776 Monday thru Friday* – 8:00 AM to 8:00 PM (EST)

Andrew B. · Answer

Not sure Buds can do much at this point unfortunately, as the item should have been transferred at that point, as they note that once it is transferred the sale is final and any defects would have to be directed to the manufacturer. Direct From Buds shipping page:  **Upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the the manufacturer for replacement or repair (in accordance with manufacturer's warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees associated with returning the firearm to us through your local FFL dealer. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. BudsGunShop.com will provide a prepaid label to ship the firearm to the manufacturer, if a prepaid label is not covered under their warranty.                                                                   So if Taurus will not send you a

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Has anyone else had a Taurus TH9 blow up in your hand the first time you use it? I have been trying to contact Buds for a refund or replacement but they won't answer any of my emails.