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William, you can reach Buds at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon-Sat and 11am - 7pm Sun (7 days a week). Fax : 1-800-804-5569

Contact Buds customer service (859) 368-0371 available 9AM to 9PM CST Monday through Friday or use the blue chat now button and they will help you. Fax : 1-800-804-5569 We are not buds employees we are volunteers that answer questions