Ask the Community

You should call them at the number provided: (859) 368-0371 Mon-Friday during business hours. You may also use a life chat option located at the bottom right side of the website. I know what you mean that you waited for a long time. What happened is that they went offline because it was past business hours. That happened to me. I waited because there were about 20 people in front of me. And while I was next it all of a sudden take me off. It's best to chat during Peak business hours or within the hours is that towards the end because you might get locked out like we did. It was my pleasure to assist you.

Just give them a call to their service number. If you're a team by the member then you know we have a special number. Or just use a live chat during the actual business hours.

Nissa, a live Buds Customer Service Rep can be contacted at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon-Sat and 11am - 7pm Sun (7 days a week).