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Robert, the only reason I can think of is they are overloaded with call volume Sir. I would keep trying at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon - Sat and 9am to 7pm Sunday.

Where is this chat now button? I have tried multiple browsers and devices. And if you call your directed to the chat.

They are likely overflowing with calls and chats. Everyone is freaking out because of the virus, the place I work shut down for the next 2 weeks, during our work we were too busy with people buying everything.