It is 7pm central time and there is no chat option on the website. I have tried multiple browsers and my phone. When I have called it directs me to use the chat future. I just received my order and there are items missing that is says were shipped. Someone from buds please contact me. I have heard nothing but good things about your customer service but that fact that I cannot contact you in anyway to correct this is very frustrating. Not even an email? I certainly hope this will be made right.

Question

It is 7pm central time and there is no chat option on the website. I have tried multiple browsers and my phone. When I have called it directs me to use the chat future. I just received my order and there are items missing that is says were shipped. Someone from buds please contact me. I have heard nothing  but good things about your customer service but that fact that I cannot contact you in anyway to correct this is very frustrating. Not even an email? I certainly hope this will be made right.

James G. · Answer

Daniel, the members here are Buds customers such as your self and not employees. It seems their system is overloaded at the current time so I would keep trying. Sorry you have a missing items issue. 1-859-368-0371 9am-9pm EST Mon-Fri. I would also email Buds at FFL@BudsGunShop.com

Jimmy A. · Answer

I have the sane exact issue of items missing and no contact. Shouldnt be this difficult to get in contact with a customer service rep.

Andrew M. · Answer

Agree that it's not very clear how to get in contact with Buds for customer support. I had an order shipping redirected back to their warehouse for some reason and couldn't for the life of me find that phone # on their site. You Click Email Us and it gives you two options 1) sell a gun; or 2) FFL related. I missing a magazine shipment. Doesn't quite fit.

Thanks for sharing the number!

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