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Baiyu, the community members here are Buds customers as well. If you are logged in - click on Order Status/Account up top - then click Your Orders - you should see your Order History with order numbers. If you do not, Buds Customer Service can assist you at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon - Sat and 9am to 7pm Sunday.
You should forward this info to customer service. I am nit a worker here.
Baiyu, If you cant find it listed under Order Status/Account tab then hit Your Orders on top left. If it is not there it didn't go through. Just log in and go through those steps.
