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You have to file a claim with Norton, the vendor Bud's uses for these things. Their information is available on this website. There should be an icon in one of the corners of the screen you can click on. However, there is a 30 day window that you have to submit the request by and this will only cover a difference up to $100.00. Hope this helps! https://www.budsgunshop.com/catalog/buysafe.php