I ordered the M&P Sport II, kit came with a carrying bag. It's arrived at the FFL. The bag was damaged and I need to return it, but the gun is fine, and I'd prefer to accept the whole thing and just return the bag to Buds for replacement. What are my options?

Question

James G. · Answer

Andrew,  only Buds Customer Service can assist you but, as you know, they are having contact, logistical and order issues due to COVID-19. You just have to keep trying to contact them via Live Chat since their phone 1-859-368-0371 is currently not manned. I wish I had something concrete to tell you Sir. Being customers the same as yourself, we cannot give you an answer. Buds will have to pull it together and get their many issues resolved. Hope they do soon. Stay safe and Cheers!

Randy I. · Answer

If you accept it Buds has no responsibility for the bag and may not help you. On the other hand at this time I don't know when you would be able to get a replacement. Your options are return it and wait for a new gun or keep it with the expectation that you will buy a replacement bag. I would Keep it then speak with Buds or the bag manufacturer about the damage and if they covered it I would treat it as a unexpected bonus and great customer service

Henry B. · Answer

If you have already accepted transfer, too late. Contact Smith And Wesson.

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I ordered the M&P Sport II, kit came with a carrying bag. It's arrived at the FFL. The bag was damaged and I need to return it, but the gun is fine, and I'd prefer to accept the whole thing and just return the bag to Buds for replacement. What are my options?