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Sounds like the plug is installed Migratory bird hunting regulations restrict a shotgun to 3 round so normally there is a "Plug" included Check This "• Unscrew the magazine cap. • Insert the polymer rod, making sure the head is centered in the end of the magazine tube. • Replace the magazine cap. To remove the plug, reverse the procedure above " if that does not fix it you will need to contact Legacy 4674 Aircenter Circle, Reno, NV 89502 Call TOLL FREE: 1-800-5-LEGACY Direct: 1-775-828-0555 Fax: 1-775-828-0565
Andrew, you should be able to remove the plug limiter inside the magazine tube Sir. Example here : --- https://www.youtube.com/watch?v=lAWJERcI2wM