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Duane, only Buds Customer Service can assist you but, as you know, they are having contact, logistical and order issues due to COVID-19. You just have to keep trying to contact them via Live Chat (at the bottom right corner) since their phone 1-859-368-0371 is currently not manned. I wish I had something concrete to tell you Sir. Being customers the same as yourself, we cannot give you an answer. Buds is working to get many issues resolved. Hope they do soon. Stay safe and Cheers!
go to order status/ account select your orders select the order where you bought the conversion then select printer friendly version and print It out