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Ed, sounds like the bullet seating depth may be the issue meaning it may be out of spec 9mm ammunition. I would see if it fits other handguns if you have one available. You should be able to get manufacturer contact information from Buds Customer Service at the Blue Chat window at the bottom right.

I would try a plunk test. remove the barrel from the gun and see if it will drop in the chamber if it does the you my have a mag or gun issue

Hello sweets! That's odd. I'm sorry you're having issues with your gun. There could be various reasons why and sometimes multiple reasons for the same issue. If you can I would contact the manufacturer or take it to and FFL shop who is willing to "take a look" at the firearm without charging you. Happy shootin!