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Antonio, Buds Customer Service can assist you but, as you know, they are having contact, logistical and order issues due to COVID-19. You just have to keep trying to contact them via Live Chat at the lower right corner as their phone 1-859-368-0371 is currently not manned.Stay safe Sir!

Sorry only Buds can help you with that Contact Buds customer service use the blue chat now button . We are not buds employees we are volunteers that answer questions