Ask the Community

the only way to reach buds now is Chat this was what Buds sent out "There has been a sudden and substantial increase in order volume across the sporting goods industry. Because of this, we are currently unable to answer phone calls at this time. Customer service staff are now taking live chat requests ONLY until further notice. This allows us to help more customers in a quicker fashion. To access the Live Chat and Customer Q&A features, go to our website and click the "Chat Now" button in the bottom right corner. All other social media platforms will be turned off for the time being, so we ask that you utilize these features."

John, you can only reach Buds Customer Service via Live Chat at the bottom right of the screen. It may take a while to get on with someone as you know, they are having contact, logistical and order issues due to COVID-19. You just have to keep trying to contact them via Live Chat since their phone 1-859-368-0371 is currently not manned. Cheers and stay safe!