I just purchased the taurus g2 9mm from this website and got it shipped to my dealer for my wife. She did the paperwork and brought the gun home and we took it out to the range and let her fire a few rounds out of it until it jammed and dropped out a few parts which I was able to recover. What or who do I need to contact about getting this resolved because this was a brand new gun and it shouldn't have malfunctioned like this.

Question

James G. · Answer

Donnie, sorry you had an issue especially on a brand new gun. You will need to contact Taurus directly at their Customer Care Call Center for a resolution at 800 327 3776 Monday thru Friday* – 8:00 AM to 8:00 PM (EST) or submit an online Service Request here : -- https://taurususa.zendesk.com/hc/en-us/requests/new

Tom H. · Answer

Contact Taurus.  If you purchased Buds lifetime warranty, you can try to contact them on chat now.

Randy I. · Answer

You will need to contact Taurus Customer Care Call Center for a resolution at 800 327 3776 Monday thru Friday* – 8:00 AM to 8:00 PM (EST) or a  online Service Request here : -- https://taurususa.zendesk.com/hc/en-us/requests/new

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