Bought a Stoeger 12ga Coach gun Jan 2019. Its lower pivot barrel lug broke. Gun is inoperable. Won't close and lock up. I paid for lifetime warranty. How do I even contact Bud's? Chat is full. There is no direct email address for service listed anywhere.

Question

Tom H. · Answer

Have to wait for an opening in chat, then wait your turn.

James G. · Answer

Daniel, sorry you had an issue on your shotgun so soon. Buds Live Chat is the only contact method currently. It is sporadic and often full so you will need to try frequently when open. I would also follow guidelines with Stoeger as they may be quicker  :  ---  https://www.stoegerindustries.com/warranty

Chris S. · Answer

sorry to here about your gun you can go to stoeger and  call customer service at (301) 283-6981 (option 2) or (800) 264-4962  to get a  Return Authorization (RA) number. and follow the return info on the form on their sight to get your gun fixed

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Bought a Stoeger 12ga Coach gun Jan 2019. Its lower pivot barrel lug broke. Gun is inoperable. Won't close and lock up. I paid for lifetime warranty. How do I even contact Bud's? Chat is full. There is no direct email address for service listed anywhere.