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Larry, if it is a regular product and not a Qualified Professional product, contact Buds Customer Service at Live Chat in the lower right corner for assistance. Cheers and stay safe!

It means you have to send them proof of employment at a law enforcement/other agency, fire, EMS, etc. Some items are only available to those folks.

I emailed them a .pdf copy of my retired military ID. Got a quick response and the next time I logged into Buds I was able to get into the Military/Police/Other section.