UPS has lost my gun, after it sat in Lenexa KS hub for several days (Likely stolen--UPS details said empty carton). Anyways, I had full insurance on the gun via shipping--asked the Buds agent for a refund as they don't have stock anymore for it. I was told it had to go to claims and then I would be given options. I was adamant I wanted a refund as I wanted this particular gun and will get elsewhere--but was told it would go to claims and then they would contact me with options. This normal?

Question

UPS has lost my gun, after it sat in Lenexa KS hub for several days (Likely stolen--UPS details said empty carton).  Anyways, I had full insurance on the gun via shipping--asked the Buds agent for a refund as they don't have stock anymore for it.  I was told it had to go to claims and then I would be given options.  I was adamant I wanted a refund as I wanted this particular gun and will get elsewhere--but was told it would go to claims and then they would contact me with options.  This normal?

Tom H. · Answer

It will have to go to claims due to federal regulations.  The "loss" must be well documented.  I am sure one option will be a full refund.

James G. · Answer

Ryan, this is normal Sir. There are a few hoops that must be jumped through for a lost firearm. The ATF will be involved as well. Sorry about your loss.

Michael W. · Answer

Ryan, Yes, very normal. Just follow what BUDS says. You will get your refund.

Adam P. · Answer

Yes. Red tape. Bureaucracy at its best. Sorry this happened to you. Just follow buds instructions and follow the steps and you will get the refund. Hopefully it is soon. Stay safe and have a great day!!

Rudy G. · Answer

Good thing you got the insurance. Follow the instructions given by budsgunshop. It was my pleasure to somewhat assist you.

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