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Call the BBB. Or send him an e-mail and tell him you are going to call them and BATF if he will not get in touch with you about your firearm.
Chas, I would give them a little longer. There are delays all over the world both domestic and foreign. Now is the time for a little patience. I have had many delays since March and as long as I got them within reasonable times, I am fine. We know not what their specific circumstances are. 9 out of 10 websites post some type of delay relating to current events. I am sure they are not holding your gun on purpose just to be holding it to inconvenience you. After a reasonable amount of time expires, just leave a hand written note on their front door with your contact information and Buds Order number reminding them of their original transfer estimate time frame.
I don't think there is a legal amount of time (limit) that they can hold the gun. I would go by the FFL in person and see if there is anyone there
I thing you need to go to FFL and finish the transaction, if you had problems call Buds and tell what happened. In this thing of FFL is very important to chose a FFL you know very well, feel comfortable and closer to your home.
Chas, Just be patient. You will get your transfer done. Just wait the week or so. I'm sure you will have a fine experience with the transfer. Obviously your dealing with a reputable FFL to have a back log of transfers. Chill out. Keep a level head. It is what it is. Your lucky you even found a firearm to buy. Some people don't have to worry about problems with transfer timetable because they couldn't even find a firearm in stock
Chas, Just relax. It is a sign of the times. At least your FFL is open. Chill out.