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Hi, I would contact Buds customer service (859) 368-0371 available 9AM to 9PM EST Monday through Friday or use the blue "Chat Now" button in the bottom right of the page (Available 7 days a week from 9AM to 9PM EST). I hope this helps.
Trin K.
5 years ago
Shane, information to start the warranty process is contained in this web link : https://www.budsgunshop.com/feeds/forms/new_lifetime_warranty.pdf
James G.
5 years ago