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Jose, this uses Glock style magazines. Do you have another magazine to try? If not, you can Use Chat or call Buds Customer Service for assistance at 9am est. LiveChat (available from 9AM to 9PM 7 days a week), the "Contact Us" tab at the top of the page, or phoning at (859) 368-0371 (available 9AM to 9PM EST Monday through Friday).
First this i would do is clean it really well, they sometimes they over grease and lube them. If that doesn't help contact customer service staff via LiveChat (available from 9AM to 9PM 7 days a week), the "Contact Us" tab at the top of the page, or phoning at (859) 368-0371 (available 9AM to 9PM EST Monday through Friday). If you found this helpful please click best answer, Thanks!