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We're just customers like yourself. You'll have to contact buds customer service at 859-368-0371 Monday thru Friday 9am to 9pm they'll be able to straighten this out for you. Sorry and hope this helps.

Rick, Buds Customer Service will be the best source to help you out at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon - Sat and 9am to 7pm Sunday.

Call buds during buissnes hours at 859-368-0371, 9am-9pm eastern Mon-Fri Or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon - Sat and closed Sunday

Rick, sorry to hear that. Buds Customer Service will need to assist you at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon - Sat and 9am to 7pm Sunday.