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You will need to Contact Glock at Warranty@glock.us or Technical.Service@glock.us USA Phone: 770-432-1202 FAX: 770-433-8719
Milton, Glock will be your source of contact to arrange an RMA for service. Phone service will be quickest at getting this completed at USA Phone: 770-432-1202 --- Email inquiry here : Warranty@glock.us or Technical.Service@glock.us
If you bought the buds lifetime warranty then you would contact buds customer service at 859-368-0371 Monday thru Friday 9am to 9pm. If you didn't Glock will have to repair it. I'd contact Glock at 770-432-1202 or email them at Warranty@glock.us or Technical.Service@glock.us and they be able to tell you Where to ship it. Hope this helps.
