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John, I don't know exactly but, if the case was damage free, it may have been a manufacturing defect that slipped by quality control. Hope SDS takes care of you just the same. Cheers and stay safe!
John, depends how bad it is. It's possibly just from the pistol being broken in. If it's deep then it's possible something's out of spec. I'd recommend doing what you have already done and contacting the manufacturer. Most likely you haven't received an answer yet due to the extremely high demand for firearms right now and being short staffed like all firearms manufacturers are at the moment. I'd give them a couple more days and if you still haven't heard anything contact them again. You could also take it to a local gunsmith/gunshop and see if it's normal or something serious. Hope this helps and wish you luck