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Igor, it is usually refunded in 5 business days so I would contact Buds Customer Service to see what's up at 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon - Sat and 9am to 7pm Sunday.

Igor, as others have said we're just customers as yourself not buds employees. You will have to contact buds customer service at 859-368-0371 Monday thru Friday 9am to 9pm. Hope this helps.