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Charles, you can contact buds customer service at 859-368-0371 Monday thru Friday 9am to 9pm or you can use the blue chat button at the bottom right corner of your screen. Hope this helps.

Charles, 1-859-368-0371 9am-9pm EST Mon-Fri. or use the Blue Chat now button at the bottom right corner 9am to 9pm Mon - Sat and 9am to 7pm Sunday. Lately chat has been working better than phone.

Charles, Buds phone is 859-368-0371 Monday thru Friday 9am to 9pm or you can use the blue chat button (may be quicker) at the bottom right corner of your screen. Cheers and stay safe!