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Please contact customer service staff via LiveChat (available from 9AM to 9PM 7 days a week), the "Contact Us" tab at the top of the page, or phoning at (859) 368-0371 (available 9AM to 9PM EST Monday through Friday).
The whole concept of penny auctions and paying for bids seems shady to me! i stay away from things like that. sorry you got screwed
Customer Service won't be able to help. You will need to submit a complaint to the BBB to get some authoritative response from "Upper Management" for resolution. Upper management types are more apt to act when contacted by the BBB.
I do really well on there. Just won a CZ-75 in 22 bids. Ive collected everything ive ever won. Maybe 30 items. Have you spoke to ann?
I would contact customer service (859) 368-0371 (available 9AM to 9PM EST Monday through Friday) and ask to speak to a supervisor