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Jeff, sounds like it's just a hiccup because they wouldn't require a background check. I'd recommend contacting buds customer service at 859-368-0371 Monday thru Friday 9am to 9pm or use the blue chat button at the bottom right corner of your screen and they'll be able to assist you. We're just customers as yourself not buds employees so we can only point you in the right direction. Sorry you're having trouble but hope this helps
Josh T.
4 years ago